Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. Remove DSL wire from a connected and configured router (0:00) Start: Please close this window, make yourself a tea or coffee and come back in 15 minutes. @bobpullen would you mind pushing an update for this one? Said they will order another.. - edited I ran a speed test from my laptop connected by wifi to the router with download showing as. Any hope of getting the external fault looked at? Hi @InternetNotWork, sorry to hear you're having broadband issues. I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. When I asked how we would access the internet for the next week was told "that's up to you". Re: Plusnet Hub One Flashing Orange Light. The PWR/SYS light on the front will flash and then turn green. You might be able to edit this yourself quicker than a Mod can pick this up. Anyone else had a problem with there broadband router flashing orange all afternoon, this has happend the past few days for a few hours, but today seems to be all day. Unless I turn off the Wi-Fi and leave it off . Plusnet router orange light with a orange b symbol, Re: Plusnet router orange light with a orange b symbol. Left "faulty" router overnight and it's come back to life. @MasterOfReality many thanks and I've edited the post, The firmware version is in the post "Software version 4.7.5.1.83.8.237.2.2". I'd advise then moving forwards to monitor the connection your side over the coming days and if you are still seeing issues come the morning of 10/01/19 please do let us know and we can investigate this further. Router is switched off: Orange: Router is starting up, should turn green after a short while: Green: Router is powered up and ready to use: Flashing Yellow: Software update in progress: Flashing Green: Software problem, try a factory reset and contact support if you still have problems: Push 'N' Connect Status; Off: WPS isn't in use: Flashing Green router and plug the other end into the microfilter (attached to your phone line in step 1). Spoke to technical support who ran through resetting and then manually entering the username and password. Wait until the DSL/PPP light stops flashing green and turns orange. 1 user liked/thanked this post: It's ready to start using. Though it's not specifically designed to resolve the issue you've described I'd definitely recommend updating it as a matter of course - could you keep your router turned on and I'll ask one of my colleagues to roll this out to you? If you're setting up for the first time, make sure we've let you know your broadband service is ready. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do you know what firmware version the router is running? This may Is this common for the routers to suddenly fail after 9 months? This means the problem's with your broadband signal. @RandallFlagg Hi, thanks for helping. I'll come back to you shortly when I've had a chat with our suppliers. Upgraded about 9 months ago to Hub One and all has been fine. contact mods. … … Netgear. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Now the only way I can get that light to stop flashing is to turn the Wi-fi button off. I've had a check of the connection and there definitely seems to be something out of place somewhere as we also can't detect a connection from this end, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out. TP-link W8960n WAN light constantly flickering. Hi @daleh43, are you having any connection issues at all that could be firmware related? @DavidBolton6 @plusnethelp So still no router from @plusnethelp @Plusnet . What do the coloured lights on routers mean? Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). Those lights on your router can help you fix your internet … Strangely, I usually rely on my internet provider for that sort of thing. Tried removing all LAN connections but still activity on line. This problem has gradually been getting more frequent since the start of the new year. Flashing orange light. My broadband light is flashing. You can get a lot of information from the lights on the front of the Technicolor TG582n So what's going on!! BT Home Hub v2. This rules out internal wiring, face plates and extension sockets as being the cause. At first I left it switched on 24/7. try online chat to confirm line is active for BT and if they can't help then contact the mods. I've have to cover up the WPS light because the flashing is catching my eye as I type here. How to locate the test socket and set your connection into it can be found here. An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Broad band flashing orange on and off during the day at intervals during the day the broadband light on our hub flashings orange and conncetion is lost until it decides to come back up. The helpdesk information reads as follows: Any advice anyone as to how to stop this happening? left of the router off and on again. Terrible service. Re: BT Hub Orange flashing broadband light. The light will turn steady blue when your Hub is ready: Steady orange light. Try to set up your router close to where you’ll be using broadband the most. 5:21 PM. ! Spoke to technical support who ran through resetting and then manually entering the username and password. There is an update. Then I found the ADSL light was flashing orange. If we have, check your microfilters and the connection between the router and your phone socket. A brief video to guide you through have to change the wireless name or wireless password in your Hub One router. Go to solution. - edited NB: occasionally at 1:15 the orange light goes solid while the internet led flashes about 4 times before resuming flashing orange. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible. The router is normally on 24/7 so should be no problem. Power - indicates the unit is powered on Internet - shows that the router is connected to broadband Wireless - indicates wireless functionality is enabled and working If the Internet light is not lit or flashing then it indicates a problem with connecting to your broadband provider. Plusnet claim it to be a router fault but have also tried it with a Netgear dg2200. Then today all stopped working with an orange flashing light and no other indications. I've checked this with our suppliers and its looks as though an external fault may still be apparent. Then today all stopped working with an orange flashing light and no other indications. UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. The microfilter socket is also marked DSL. My network is now Wired, so WiFi is usually used intermittently. ‎06-01-2019 ‎06-01-2019 The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. Hi @jayne_wish_a_Y, I believe we may have over eagerly ruled the cause of your connection issues to be firmware related here as when testing today I can see a line fault looks to be being detected which explains the loss of connection yesterday morning for a long period when you initially got in touch. Upgraded about 9 months ago to Hub One and all has been fine. Thanks for the update - I'm sorry that this is still problematic for you. My Internet was working perfectly then it said that I had no Internet access I went to check the hub and the broadband light was flashing orange, I reset it and I still did it and I left it off all night. I'll provide more info as and when I have it. What does the orange flashing light indicate as it's not mentioned in any of the guides? As im on the same firmware as @Jayne_with_a_Y and  Youve said it's highly recommended to update. Just waiting for TP link to bring out a WiFi WPA "Krack" firmware fix for my VR900 V1 and then I can dispense with using the PlusNet … it should say on the home interface page. 10:04 AM I’ve tried to contact customer services but web chat is constantly busy and unavailable @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. I'd recommend starting with basic checks here, And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also try to avoid putting it under a desk, on a carpet/other fabric or behind large objects. They are now on the case, so i will report publicly if they deliver. Ok the router is doing this again, the mac code is my sons phone. Plusnet seemed better. So you might not be able to use a router if it came from your old service provider. ‎11-01-2019 we have had an engineer out this morning who has stated that there is no problem with the line or intenal wiring. It made numerous requests to join the closed wi-fi and by the morning the wi-fi was flashing on the router. If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. I'd try getting onto Plus net but they are slow answering. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. BenC (@Fatty_Gets_Fit) reported one year ago from Robertsbridge, England @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. it does seem a coincidence that your connection stopped when plusnet stopped your account. 10:20 AM. 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